Have a question? Just ask us!
We ship all over Canada via Canada Post, UPS, or local courier services.
Flat rate shipping - $15
Free shipping on orders over $100 (post discounts & promos)
Pick up available on orders over $50 (Don Mills/Lawrence), use code "pickup".
Once your order is successfully placed, you will receive a confirmation email for your order on your provided email. The email will have all the details related to your order.
Currently, processing times are anywhere from 1-3 weeks depending on products ordered.
We make our products fresh to order, which means it will take longer than some of our competitors. We believe that this method is safest noting our products are not treated with any additives or preservatives. If you have any questions on the status of your specific order - feel free to message us on Instagram or email us at email@example.com.
Supervision is recommended when feeding OMD chews. Always provide fresh drinking water for your pet. Be aware of your dog's eating habits and their allergies prior to feeding.
OMD treats are all natural and made without preservatives or additives. The packages come with a silica desiccant to prevent oxidation and moisture. Please keep your treats in a cool and dark place, preferrably refridgerated.
Air-dried treats : If you are not ready to use the treats up within a month of ordering, please store it in the freezer.
Freeze-dried treats : For optimal freshness, keep the treats in an airtight container, away from direct sunlight and heat. When unopened, the treats are shelf stable for several years. We recommend that you finish opened bags within 6-8 months.
Email us with the details at firstname.lastname@example.org and we will work with you for a resolution.
Interested in wholesale? Well, we got you covered! With wholesale discounts, free shipping for minimum purchases and the BEST customer service experience you can imagine, our wholesale process will get you everything you want.
Fill out the contact form above with your company name, phone number & details of your wholesale request. And we'll get right back to you with rates and perks on all of our treats and products!