Have a question? Just ask us!

Contact us

Please make sure your shipping address is correct. A $10 restocking fee will apply to all returned orders. If a package is returned, the customer will be responsible for covering the cost of return shipping, the restocking fee, and the reshipping fee.

We deliver nationwide across Canada using various carriers and provide complimentary shipping for orders totaling over $150.

For orders under $150, we offer a subsidized flat-rate shipping fee of $15.

In-person pick-up is available but you will need to reach out to us beforehand to confirm the pick up location (Don Mills and Lawrence - North York) or (Bur Oak and 16th - Markham).

OMD is not responsible for delays, lost or stolen packages, delays due to weather, strikes, or any other conditions that causes a delay at the post.

Once your order is successfully placed, you will receive a confirmation email for your order on your provided email.  The email will have all the details related to your order.

Currently, processing times are anywhere from 1-3 weeks depending on products ordered.

We make our products fresh to order, which means it will take longer than some of our competitors. We believe that this method is safest noting our products are not treated with any additives or preservatives. If you have any questions on the status of your specific order - feel free to message us on Instagram or email us at

Supervision is recommended when feeding OMD chews. Always provide fresh drinking water for your pet. Be aware of your dog's eating habits and their allergies prior to feeding.

OMD treats are all natural and made without preservatives or additives. The packages come with a silica desiccant to prevent oxidation and moisture. Please keep your treats in a cool and dark place, preferrably refridgerated.

Air-dried treats : If you are not ready to use the treats up within a month of ordering, please store it in the freezer.

Freeze-dried treats : For optimal freshness, keep the treats in an airtight container, away from direct sunlight and heat. When unopened, the treats are shelf stable for several years. We recommend that you finish opened bags within 6-8 months.

We stand by our commitment to offer a 100% refund for any issues with our OMD product line. Email us with the details at and we will work with you for a resolution.

Please note that you are responsible for the return shipping costs and a processing fee of $10.00 will be deducted.

For other brand products like Barebones, Raw Bone, Holisticanine and WoofNox, we have a 14-day return policy. These items must be unopened and still in their original packaging. Subject to a $5 restocking fee.

Interested in wholesale? Well, we got you covered! With wholesale discounts, free shipping for minimum purchases and the BEST customer service experience you can imagine, our wholesale process will get you everything you want.

Fill out the contact form above with your company name, phone number & details of your wholesale request. And we'll get right back to you with rates and perks on all of our treats and products! 

Canada shipping

Flat rate shipping - $15

Free shipping on orders over $100 (post discounts & promos)

Pick up available on orders over $50 (Don Mills/Lawrence), use code "pickup"

24/7 support

Email us anytime at